Privacy Policy

Who we are

Carl Media Removal (“Carl Media Removal”, “we”, “us” or “our”) operates the website at mediaremoval.com and provides online content removal and online reputation management services to clients worldwide.

We are the data controller responsible for the personal data described in this policy. This policy applies to personal data collected through our website and through your communications with us. It does not cover third-party websites that we may link to, which have their own privacy policies.

If you have any questions about this policy or about how we handle your data, you can reach us at [email protected].

Information we collect

We only collect the personal data we need to respond to your enquiries and deliver our services. Depending on how you interact with us, this may include the following.

Information you give us

• Contact details such as your name, email address and phone number, when you submit a form, request an assessment or email us.
• Case details you choose to share so we can review your situation, such as the platforms involved and links to the content you want addressed.
• Communications, including the content of messages, emails and any documents you send us.
• Newsletter sign-ups, where you provide your email address to receive updates.

Information we collect automatically

• Usage and device data such as your IP address, browser type, operating system, referring pages, the pages you view and timestamps, collected through log files and analytics.
• Cookies and similar technologies, as described in our Cookie Policy.

Note: we do not ask for special category data (such as health or political opinions) to provide our services. Please do not include sensitive information beyond what is necessary to describe your case.

How we use your information

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide a case assessment.
• To deliver, manage and improve our content removal and reputation management services.
• To communicate with you about your case, including updates and administrative messages.
• To send you marketing or newsletter content where you have asked to receive it, with the option to unsubscribe at any time.
• To operate, secure and improve our website and understand how it is used.
• To detect and prevent fraud, abuse and security incidents.
• To comply with our legal obligations and enforce our agreements.

Legal bases for processing

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR:

• Contract: to take steps at your request before entering into an agreement and to provide the services you ask for.
• Consent: for optional cookies and for marketing communications, which you can withdraw at any time.
• Legitimate interests: to run and secure our business, improve our website and prevent abuse, provided these interests are not overridden by your rights.
• Legal obligation: where we are required to process data to comply with the law.

Cookies and tracking

We use cookies and similar technologies to keep the website working, to understand how it is used and, with your consent, for analytics and marketing. You can review the categories we use and change your choices at any time on our Cookie Policy page.

How we share information

We do not sell your personal data. We share it only where it is necessary to run our services and our website, with:

• Service providers that process data on our behalf, such as hosting, email, analytics and customer communication tools, under agreements that require them to protect your data.
• Platforms and authorities when this is required to act on your case, for example when we submit a documented removal request, and only to the extent needed.
• Legal and regulatory bodies where we are required to disclose data by law, or to establish, exercise or defend legal claims.

How long we keep data

We keep personal data only for as long as we need it for the purposes set out in this policy, including to provide our services, to meet legal, accounting or reporting requirements, and to resolve disputes. When data is no longer needed, we delete it or anonymise it.

How we protect your data

We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including access controls and encryption in transit. No method of transmission or storage is completely secure, so while we work to protect your data we cannot guarantee absolute security.

International transfers

We operate internationally and some of our service providers may process data outside your country, including outside the European Economic Area. Where we transfer personal data internationally, we put appropriate safeguards in place, such as standard contractual clauses, so your data continues to receive an adequate level of protection.

Your privacy rights

Depending on where you live, you have rights over your personal data. To exercise any of them, contact us at [email protected]. We will respond within the time required by law, normally within one month. You also have the right to lodge a complaint with your local data protection authority.

Children’s privacy

Our website and services are intended for adults and are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.